To begin with, whatever the reason for your dissatisfaction, we are very sorry. We want it to be resolved as quickly as possible. Reasons for returning your package.

I like the T-shirt, but the size does not fit.

  1. be sure to call us or write us as soon as you find out and we will send you the right size immediately (you don't have to place a new order)
  2. package up the undamaged, unused and clean t-shirt with the original label and take it to the nearest z-point location using zásilkovna.cz
  3. be sure mention code 94698434 to the operator - you will thus send the goods back to us, at our expense (you will not pay anything)
  4. Pick up the right size and enjoy it to the max

I did not use the goods and I want to return them.

  1. you have the right to do so, you don't have to give a reason (but we would rather know), just call us or write to us
  2. take it to the nearest z-point of the zásilkovna.cz within 14 days of receiving your goods (undamaged, unused and clean, with the original label)
  3. in the package, include information about the account number where we will send you the money back
  4. be sure mention code 94698434 to the operator - you will thus send the goods back to us, at our expense (you will not pay anything)
  5. We will send your money to the mentioned account within 10 days (we will inform you by e-mail)

I want to keep some of the goods and I want to return some.

  1. yes, it can happen, again the first step is to let us know immediately after receiving the shipment, within 14 days of pickup, so please call or write
  2. package the goods that you wish to send back to us (undamaged, unused and clean, with original label)
  3. take it to the nearest z-point of the zásilkovna.cz within 14 days of receiving your goods (undamaged, unused and clean, with the original label)
  4. in the package, include information about the account number where we will send you the money back
  5. be sure mention code 94698434 to the operator - you will thus send the goods back to us, at our expense (you will not pay anything)
  6. We will send your money to the mentioned account within 10 days (we will inform you by e-mail)

The goods are damaged!

  1. so this a big complaint, we check the goods carefully before shipping, but if we have missed something, please call or write
  2. package the goods that you wish to send back to us (undamaged, unused and clean, with original label) please include in the package information with the description of the defect and the account number, where we will send you your money back
  3. take it to the nearest z-point of the zásilkovna.cz
  4. be sure mention code 94698434 to the operator - you will thus send the goods back to us, at our expense (you will not pay anything)
  5. We will send your money to the mentioned account within 10 days (we will inform you by e-mail)

Every problem has a solution and we will try to find it together with you.